FAQ

Everything you're wondering.

Pricing, process, coverage, delivery: the questions we get asked most about Matterport 3D virtual tours in Malaysia. Something missing? Just WhatsApp us.

Frequently asked questions

How much does a 3D virtual tour cost in Malaysia?

Pricing depends mainly on the floor area and complexity of your space. We quote a fixed price upfront after a quick WhatsApp conversation. No hidden fees, no hourly surprises. Message us with your space type and approximate size, and you'll usually have a quote within the hour.

How long does a Matterport scan take?

Most spaces are captured in 2 to 4 hours on site. Your tour is typically processed and live within 48 hours of the scan.

Which areas in Malaysia do you cover?

We're based at Plaza KLTS, Kuala Lumpur and serve the Klang Valley daily. We travel nationwide across Malaysia for projects. Travel arrangements are included in your fixed quote.

What do I receive when the tour is done?

A shareable live tour link, embed code for your website, Matterport's dollhouse 3D view, a schematic floorplan view, and high-resolution 4K stills extracted from the scan for your website and socials. See a live example.

Can my virtual tour appear on Google Maps?

Yes. Matterport tours can be published to your Google Business Profile and Google Street View, so customers browsing Google Maps can walk through your space directly from your listing.

Who hosts the tour and how long does it stay online?

Tours are hosted on Matterport's cloud platform and maintained for you. Your link stays live for as long as your hosting is active. We handle the technical side; you just share the link.

How should I prepare my space before scan day?

Clean and style the space as you'd present it to a VIP guest, switch on all lighting, open doors to areas you want included, and keep the space free of people during the scan. See the full pre-scan preparation checklist. We also walk every client through it personally.

What types of spaces do you scan?

Hotels & resorts, event venues & ballrooms, retail stores & F&B outlets, and offices, showrooms & corporate facilities. If people visit it, we can scan it.

Can the tour be updated after renovation or restyling?

Yes. We can rescan the affected areas or the full space, and update labels, highlight points and embedded media in your existing tour at any time.

Do 3D virtual tours actually help bookings and sales?

Immersive tours let guests and clients qualify themselves before contacting you. Event planners can shortlist venues without site visits, and hotel guests book with more confidence after walking the actual room. It also keeps visitors on your website and Google listing significantly longer.

Still have questions?

The fastest way to get answers is a quick WhatsApp. Tell us about your space and we'll sort you out.